I need help setting up a new 365 administrator for our non-profit as the sole admin has died and did not leave us his passwords.

Our sole administrator for our microsoft 365 account for non-profits recently passed away. He did not leave any of his passwords for us, nor did he appoint a secondary admin before his passing.

I cannot seem to contact anyone at Microsoft (except on X) for help. When I call I get into an endless loop where it tells me talk to my account admin (pretty impossible) and the same thing happens when I try to access online help.

I am beyond frustrated that there seems to be absolutely no customer service available from Microsoft. I have called multiple times, left and online request with the non-profit division (I have a case number and automated reply but no other contact yet), spoke with customer service via X (they just keep sending me to more places (like this) to explain my problem over and over.

We would really like this resolved as we are heading into our busy season and if anything goes wrong with the account … it’d be nuts to not have access to our email!

Any help appreciated…